United released a further statement April 13 in which it vowed to make changes, including no longer using law enforcement to remove passengers from flights.
Atlanta-based Delta is increasing the amount its regular customer service agents can give in compensation to those who volunteer to give up their seats to $2,000, up from $800, according to a memo to Delta airport customer service employees this week obtained by the Atlanta Journal-Constitution.
Demonstrators protest outside the United Airlines terminal at O'Hare International Airport on April 11, 2017 in Chicago, Illinois.
On Tuesday, Chicago Mayor Rahm Emanuel called the way Dao was treated "completely unacceptable" and praised Aviation Commissioner Ginger Evans for taking "swift action".
Jan and Mechelle Player said that when they saw the viral video of a passenger being dragged from a United Airlines flight, they both had the same reaction. Even if you know the boarding rules of an airline, it is very hard to predict how the airline will bump off a passenger.
Dr. David Dao's flight wasn't oversold in the typical sense, when airlines sell more tickets than they have seats available, and his experience was extreme.
Milton apologises on behalf of the board to Dao and all the passengers on flight 3411 in his letter.
When passengers buy airline tickets, they fully expect to get on a plane and fly to their destinations without having to give up their seats.
For comparison, the Transportation Department requires airlines pay passengers in exchange for being involuntarily bumped. Industry-wide, airlines involuntarily denied boarding to just 0.006 percent of passengers previous year.
So, what happened on the plane?
A fellow passenger, he said, warned him that the creature was a scorpion and could be unsafe.
Delta is authorizing its supervisors to offer a displaced passenger nearly $10,000 in compensation.
He had just randomly been selected to leave an overbooked flight! You return a faulty purchase and can't get a replacement, let alone a refund!
I am certainly not going to be on any flight operated by United ever again.
United's board said on Friday the company had to craft policies to win back customer trust and apologized to Dao and his family.
United could have used sound business acumen to avoid calling the police and forcing anyone to be physically removed. Most of the compensation is in the form of travel vouchers anyway. I have taken plenty of offers throughout my travels.
Mechelle said that they were booted from the flight because United made an unexpected change of aircraft and used a smaller airplane that could not accommodate all the passengers.