But other passengers on the plane can be heard arguing with authorities over Dao's treatment as the horror unfolds.
Munoz had initially said the man had been "disruptive and belligerent" and staff were "left with no choice" in an internal email leaked to journalists. Rather than urging an end to the practice of overselling, Trump said that instead, there should be no upper limit to incentives carriers can offer passengers in exchange for their seats on overbooked flights.
As anyone on social media (all of us) would know, United Airlines have been under a lot of fire recently due to not only the #LeggingsGate controversy (seriously, wtf?) but the shocking viral video of a passenger being dragged off an overbooked flight by airline security.
As for the passenger, Munoz said that he would like the opportunity to speak with him and apologize.
After being asked about his flip-flopping responses, he noted that his first words "fell short" but added that it was a learning opportunity for the future.
He continued, "that shame and embarrassment was pretty palpable for me and a lot of our family".
Also on Wednesday, a Chicago alderman said representatives from United and the city's aviation department have been summoned before a city council committee to answer questions about the confrontation at O'Hare Airport.
In the wake of United Airlines public relations nightmare, rival airlines took the opportunity to poke fun at the company. I'm staying right me.
At first, the airline asked for volunteers, offering $US400 ($535) and then when that did not work, $US800 ($1,070) per passenger to relinquish a seat. However, when no-one came forward still, passengers were informed that a computer would randomly select passengers to disembark, according to an observer.
The incident that followed - in which Dr Dao is dragged from his seat by police officers obtaining injuries to his face - has made worldwide headlines.
The man somehow got back on the plane, saying that he had to get home.
Munoz said he plans to take a look at how United uses law enforcement on planes after seeing how Dao was forcibly removed, causing him to hit his head and bleed from his mouth. Munoz said he needs to give frontline managers better resources and policies, so they can use better common sense. But the bottom line, he said, is that the airline put the police officers in a hard situation by expecting them "to solve an issue that they had created". "They're clearly there for a goal of safety, and we want to make sure they protect us, but for other reasons, I think that's a policy we have to absolutely relook at". United was trying to find seats for four employees, meaning four passengers had to deplane.
"No, I am not going", he says.
Dao has hired the prominent law firm Corboy & Demetrio as well as business and commercial law firm Golan Christie Taglia to represent him.style="text-align: center;"