After a recent cancer retreat in Nashville, she caught an earlier flight on Southwest, not enough time for a luggage switch.
The next morning Hurt found the luggage on her porch. Hurt, of Bridgeville, Pennsylvania, was diagnosed with stage 4 colon cancer in 2014 and remains on maintenance chemotherapy indefinitely.
"I had to tell the story because it's a miracle that I'm alive, and the fact that such an extraordinary act of kindness happened to me, I had to share it, we need to hear about the good in this world", Hurt says through tears.
A Southwest Airlines employee saved the day for a Pittsburgh woman after the bag containing items she needed for chemotherapy treatment the next day failed to arrive at the airport.
"They really accommodate people with disabilities, including me, including my disabled son, but this just really epitomised what their people do", she said.
Rowan told Hurt that she would continue to track her luggage and keep her posted, no matter the hour.
Hurt's luggage eventually came in on the last flight of the night, after all the couriers had left.
"We are very proud of Sarah's kind, compassionate actions that represent the best of Southwest Hospitality and the legendary customer service that our wonderful employees aim to deliver every day", a company spokesman told HuffPost in a statement. Knowing that Hurt's bag had no other chance of reaching her before the chemo appointment, Rowan looked up Hurt's address and drove it to Hurt's home when she ended her shift. "I got very emotional". She left it on her doorstep with a handwritten note on a piece of tissue apologizing for the delay, wishing her the best and encouraging her to "Kick that cancer's BUTT!"
"I was like, 'Oh my God".
"She's a true angel from heaven, she made a huge difference in my life, and I can't thank her enough", the woman tells WPXI. "I started to cry when I read the note".
Stacy Hurt has praised a SouthWest Airlines worker for personally delivering her lost luggage at 3am.
It's just plane awesome when airline employees go above and beyond to make a passenger's day.
The airline also sent Hurt a "swag bag" filled with travel necessities like a phone charger and earbuds.
The 27-year-old customer service rep had just been working with Southwest for six months, and quickly identified Hurt as patient even with the urgency in her voice. "You can't control cancer so you control the things you carry with you for good luck and make you feel safe".
She continued, "For her to pick up on what a hard situation this is and put my mind at ease and make me feel comfortable and to go through what she went through to get my luggage to me, she is an unbelievable person".